Sol & Pulseiras Moon Touch com contas combinando

Hello,

Wow—your review truly made our day! We’re absolutely thrilled to hear that your experience was “Bellissimo più di quanto immaginavo” (“More beautiful than I ever imagined”). Your words not only warm our hearts but also remind us why we pour so much passion into every detail.

From the moment you discovered us to the unboxing moment (and beyond!), our goal has always been to create moments that feel magical. ✨ Knowing we exceeded your expectations fills us with immense pride and gratitude. Whether it’s the craftsmanship, the attention to detail, your feedback confirms we’re on the right track. 🙌

What excites us most is that your experience wasn’t just “good”—it was unforgettable. That’s the highest compliment we could receive, and it motivates us to keep pushing boundaries, sourcing ethically, and designing with joy. After all, our customers like you deserve nothing less than excellence.

If there’s ever anything else we can do to make your next experience even brighter—a purchase request, a faster delivery, or just a friendly chat—please don’t hesitate to reach out! We’re here to ensure every interaction feels as special as your first.

Thank you again for trusting us, for your kind words, and for being part of our story. You’re not just a customer—you’re family.

Warmest wishes,
Totwoo customer service

Thank you so much for your wonderful review! We’re thrilled to hear that you love the bracelets and that they’re working so well for you. Your positive feedback means the world to us! 😊

We sincerely apologize for any confusion you experienced during the app setup process. 😕 We completely understand that setting up smart devices can sometimes feel a bit overwhelming, especially with technology products that require a few essential steps to ensure optimal performance.

Our team has worked hard to simplify the process as much as possible, but some steps are currently necessary to guarantee the bracelets function seamlessly and securely. That said, we take your feedback seriously and are always looking for ways to improve. 💪 We’ve noted your concerns and will continue refining the setup experience in future updates. Your patience and understanding are truly appreciated! 🙌

In the meantime, if you ever need assistance or have questions, please don’t hesitate to reach out to our support team at support@totwoo.com. We’re here to help!

Thank you again for choosing our product and for taking the time to share your thoughts. Your support inspires us to keep innovating and delivering the best possible experience. We hope you continue to enjoy your bracelets! ✨

Warm regards,
Totwoo customer service

Thank you for taking the time to share your feedback with us. We truly appreciate your positive evaluation of our product, and we're sorry to hear about the inconvenience you've experienced regarding the Bluetooth reconnection issue.

We understand that when the bracelet is far from your phone and you return to the Bluetooth area, it doesn't reconnect automatically. Instead, you have to launch the app for the bracelet to connect again, and you've tried this on two different devices.

To help resolve this problem, we'd like to offer some suggestions. First, please ensure that all necessary permissions are set correctly. Keep your app and bracelet within 3 meters of each other, and always allow location services. Also, make sure the app runs continuously in the background and that you have a strong Bluetooth and internet connection.

In addition, check your phone settings. Enable Background App Refresh for TOTWOO and turn on notifications for all TOTWOO options. You can also navigate to the 'Me' page in the app and click on 'How to Stay Connected' for detailed setup instructions. Usually, the bracelet can automatically reconnect after a disconnection as long as all these permissions are enabled.

If you've followed these steps and the issue still persists, please don't hesitate to contact us again. You can reach our support team at support@totwoo.com. We're committed to providing you with the best possible experience and will do our utmost to resolve this problem promptly.

Thank you for your understanding and patience. We look forward to serving you better in the future.

Best regards,
Totwoo customer service

Wow! 🙌 Your heartwarming message literally made us do a happy dance here at totwoo! Reading your words—'Every time one comes through I smile so big!'—gave us ALL the feels and reminded us why we pour our hearts into what we do. Thank you SO much for taking the time to share your joy with us—it’s customers like YOU who make our work truly magical!

Let’s be real: Creating product/service isn’t just our job—it’s our PASSION. Hearing that something we crafted brought a genuine smile to your face? That’s the ultimate reward! Your feedback isn’t just 'nice to hear'—it’s the fuel that keeps our team motivated to innovate, improve, and spread positivity one happy moment at a time.

Every order is a REAL person who chooses to trust us with their happiness. And trust us—your kind words were shared with EVERYONE here. Our team is still doing high-fives over this!

Thank you again for being our biggest cheerleader. The world needs more people like you—kind, appreciative, and ready to spread positivity. Keep shining bright, and remember: We’re always here to add a little extra 'sparkle' to your day!

With warmest thanks and a truckload of gratitude,
Totwoo customer service

Wow—what a delight to wake up to your glowing review! Thank you so much for taking the time to share your experience. Hearing that your order arrived lightning-fast (less than a week!) and is already exceeding expectations makes our entire team do a happy dance!

You’re absolutely right—waiting for a package can feel like watching paint dry! 😅 That’s why we’ve worked tirelessly to streamline our shipping process. From the moment you click “order,” our warehouse team springs into action like superheroes ♂️, and our delivery partners hustle to get your goodies to your doorstep ASAP. We’re thrilled this translated to a stress-free, speedy delivery for you!

You mentioned it’s working “absolutely amazing,” and honestly, that’s music to our ears. Our team pours heart and soul into designing/testing every item to ensure it’s not just “good,” but mind-blowingly awesome. Whether it’s solving a problem, simplifying your routine, or just bringing a smile to your face, our goal is to make your life a little brighter. Hearing that we’ve nailed it for you? Priceless!

We also want to pause and say: thank you for trusting us. 🙏 In a world of endless options, your choice means the universe. Your feedback isn’t just “nice to have”—it’s our compass. It helps us fine-tune everything from product features to packaging details. So, if you ever have ideas, questions, or even a funny meme to share (we love those! 😄), don’t hesitate to reply. We’re all ears!

Once again, thank you from the bottom of our hearts. You’ve made our day, week, and maybe even month! Here’s to many more “amazing” moments ahead—both with our products and in your life.

Wishing you a sunshine-filled day,
Totwoo customer service