Sol & Pulseiras Moon Touch com Corrente Figaro (Preto + Prata)

Hello,

Thank you for your interest in our smart bracelet! 😊 We appreciate your inquiry about its long-distance capabilities, and we’re delighted to clarify how it works.

Our bracelet is designed to function effectively regardless of physical distance between users. Whether you’re 6 hours apart (approximately 500 km) or even in two different countries, the bracelet will operate seamlessly as long as the following conditions are met:

Connection to Your Phone: The bracelet must be successfully connected with your smartphone via Bluetooth.
Proximity to Your Phone: Ensure your phone remains within 3 meters (about 10 feet) of the bracelet to maintain a stable connection.
Reliable Internet Access: Both the bracelet (via the paired phone) and the recipient’s device need access to a stable internet connection (Wi-Fi or mobile data).

Since the bracelet relies on your phone’s internet to sync data across devices, distance isn’t a barrier—provided these technical requirements are satisfied. For example, you could be in one city and your partner in another, and the bracelet would still send notifications.

If you encounter any issues, our dedicated support team is here to help! You can reach us at support@totwoo.com with details of your concern, and we’ll respond promptly.

Thank you again for choosing our product. We’re confident it will help you stay connected effortlessly, no matter the distance! 💪

Warm regards,
Totwoo customer service

First and foremost, thank you so much for taking the time to share your thoughts about our bracelet! 🙏 We’re absolutely thrilled to hear that you love the design—it’s feedback like yours that motivates our team to keep creating pieces that bring joy. 😊

We completely understand your concern about the lobster clasp being a bit tricky to use. While we chose this style for its security and durability, we recognize that everyone’s preferences and needs differ. Your comfort is our priority, and we’d be more than happy to help you switch to a different clasp style that suits you better!

Here’s how we can assist:
Exchange Option: Simply reply to this email or contact our customer service team at support@totwoo.com, and we’ll guide you through exchanging your bracelet for other styles.

Your satisfaction means the world to us, and we’re committed to ensuring you love your bracelet inside and out. If you have any other questions or advice, our team is always here to help!

Thank you again for being a valued customer. We’re so grateful for your support and look forward to making this right for you.

Warm regards,
Totwoo customer service

What an absolute joy it is to read your review! Thank you so much for taking the time to share your experience and for choosing our product to keep you and your girlfriend connected. Your story made our entire team smile from ear to ear!

We’re thrilled to hear that your devices arrived safely and that you’re already enjoying the magic of staying in touch, even when life keeps you apart. ✨ Your feedback about the setup process is so valuable—we completely understand how a tiny mix-up (like connecting to the wrong device!) can feel like a big hurdle at first. But hey, we’re glad it worked out seamlessly once you figured it out!

We designed these devices to be discreet, reliable, and perfect for those little gestures that keep love alive—even when you’re stuck in meetings or buried under deadlines. It’s amazing to hear they’re helping you feel closer.

Your review isn’t just feedback—it’s a reminder of why we do what we do. 🙌 Knowing that our product is playing a small part in your relationship means the world to us. If you ever need a quick troubleshooting tip, a feature recommendation, or just want to share another cute anecdote, please don’t hesitate to reach out. We’re here for you both! 💪

Once again, thank you for being such an awesome customer and for spreading the love. Wishing you and your girlfriend tons of laughs, shared moments.

Warmest regards,
Totwoo customer service

What an absolute delight to wake up to your glowing 5-star review! 🙌 Your words made our entire team smile from ear to ear, and we wanted to drop you a quick (but extra enthusiastic) note to say: THANK YOU! You’ve not only brightened our day but also reinforced why we do what we do—to deliver happiness, one perfect package at a time.

“Shipping times were great!”
YASSS! We’ve been working tirelessly behind the scenes to optimize our shipping game. Hearing that your order arrived on time—or maybe even early?—is music to our ears.

✨ “Product has no damage!”
High-fives all around! Our warehouse team takes packaging very seriously. Knowing your item arrived in pristine condition—no dents, scratches, or existential crises—means we’ve done our job right.

✅ “Works as intended!”
Ahhh, the golden words every creator dreams of hearing! We design our products with one mantra: “If it doesn’t solve a problem or spark joy, back to the drawing board!” So to know your purchase is living its best life—whether it’s slaying tasks, cozying up your space, or just making you go “hmm, that’s neat”—is everything.

Thank you. We’re rooting for you, your product, and all the amazing things you’ll do with it. Keep shining, and don’t be a stranger—we’d love to hear from you again soon!

Warmest wishes,
Totwoo customer service

Your message made our hearts skip a beat! Thank you so much for sharing your experience—and for being the cutest advocates for our couples bracelets! We’re over the moon that you and your husband are vibing with them, even if there were a few “oops” moments along the way. Let’s unpack that feedback!

1️⃣ “Little trouble connecting them”
Sorry, we admit that the technology product link may take some time and require opening some necessary permissions, https://totwooglobal.store/en-hk/pages/how-it-works so we provide an operation guide that can help you understand how the product works faster.

2️⃣ “Husband wanted gold, not just black” ✨
We currently only have black available for the Figaro chain sun. If your husband prefers gold, our website currently has a gold moon available. If you would like to change, please feel free to contact our support email at support@totwoo.com. We will also feedback your suggestions to the design department. Strive to have more colors to choose from in the future

Thank you again for your kindness, your honesty, and your partnership in making our products better. You’re not just customers—you’re the reason we get out of bed in the morning!

Warmly,
Totwoo customer service