Pulseiras de silicone removíveis Totwoo Candy (6 cores)

First off, your review absolutely lit up our team! Reading about how you and your best friend are buzzing each other across 1,500 miles? That’s exactly the kind of magic we hoped to create with Totwoo bracelets! ✨ Distance may separate you, but your connection is stronger than ever, and we’re thrilled to be a part of that.

Now, about your feedback on the straps—we totally get it! A loose-fitting bracelet can be a buzzkill. and we want to make sure your experience stays flawless. Here’s the scoop:

If You Have the Candy Series Silicone Band Bracelets…
You’re in luck! These bands are designed to be fully interchangeable. ️ Whether you want a fresh color, a snugger fit, or just a style upgrade, you can easily swap out the silicone strap for a new one. Head to our website or reach out to our support team at support@totwoo.com for guidance on replacement bands—we’d be happy to help!

For Other Series Bracelets…
If your bracelet isn’t part of the Candy Series, the bands unfortunately aren’t interchangeable due to their unique design. 😔 But don’t worry—we’ve got your back! Our team can explore solutions. Just shoot us an email at support@totwoo.com, and we’ll make it right!

Your friendship story is everything, and we’re honored to be the tool that keeps you connected. If you ever need assistance, have ideas for new features, or just want to share another heartwarming buzz moment, our inbox is always open: support@totwoo.com.

Thanks again for being the best kind of customer—one who spreads joy, laughter, and a little bit of mischief across the miles. You’re officially part of the Totwoo family!

Warmest wishes,
Totwoo customer service

Thank you so much for updating your review and giving us a second chance to make things right! 🙏 We’re incredibly grateful for your openness to share feedback and for allowing our team to resolve the issue with your bracelet band. Your experience reminds us why we’re here: to listen, learn, and deliver the quality you deserve.

We sincerely apologize for the initial disappointment caused by the band quality. Hearing that our support team could swiftly provide a replacement that met your expectations means the world to us. 💪 Our team works tirelessly to ensure every product lives up to our promises, and your case highlights their dedication to turning challenges into wins.

What we’ve learned from your feedback:
Your experience has reinforced our commitment to quality control. We’ve already shared your insights with our design and production teams to prevent similar issues in the future. Rest assured, every bracelet undergoes stricter testing before reaching our customers.

Once again, thank you for your trust and for giving us the opportunity to improve. It’s customers like you who inspire us to raise the bar every day. Enjoy your bracelet, and here’s to many happy moments with it! ✨

Warm regards,
Totwoo customer service

Wow—your review truly warmed our hearts! 🙏✨ Thank you so much for taking the time to share your story with us. We’re thrilled to hear that your Totwoo bracelets brought such joy to you and your daughter, especially as a Mother’s Day gift. The idea of you two staying connected through thoughtful touches, even when miles apart, is exactly what we hope to achieve with our products!

First, let’s address the little hiccup you experienced. We’re genuinely sorry that one of your bracelets didn’t charge as expected—it’s never our goal to disrupt those precious moments between you and your daughter. 😔 But you’re amazing for reaching out! Our team worked quickly to send a replacement, and we’re crossing our fingers that this new bracelet becomes a reliable companion for your daily connection.

Your daughter’s excitement about the “thinking of you” alerts is everything! It stories like yours that remind us why we do what we do. And oh my goodness, the part about your husband made our hearts ache a little—we wish you’d discovered Totwoo sooner too. 💔 But we’re sending you both a giant hug and hoping these bracelets create new memories to cherish.

We pride ourselves on being there for our customers, whether it’s troubleshooting tech issues or just listening to stories about how Totwoo fits into your lives. Your patience and understanding during this process mean the world to us. If there’s anything else we can do to make your experience even better, please don’t hesitate to reply to this email or reach out via our support channel. We’re always here! 💪

Warmly,
Totwoo customer service

Thank you so much for your glowing review! We’re thrilled to hear you’re loving your totwoo bands—they truly are designed to add a sprinkle of joy to everyday moments! Your feedback about wanting more color options made our day—we currently offer SEVEN stunning shades to suit every mood, style, and occasion!

1️⃣ Marshmallow Blue : A soft, dreamy sky-blue hue that’s like a cloudy day turned cute.
2️⃣ Lavender Dream : Pastel perfection for the romantic at heart—think fresh lavender fields in spring.
3️⃣ Berry Blue : A playful mix of berry-rich purple and a hint of ocean blue (our most “pick-me-up” shade!).
4️⃣ Coconut Whisper : Creamy, neutral, and effortlessly chic—like a tropical breeze in band form.
5️⃣ Dark Chocolate Soul ☕: Rich, warm, and undeniably cozy—perfect for adding a touch of sophistication.
6️⃣ Peach Blush : Sun-kissed and sweet, this shade whispers “good vibes only.”
7️⃣ Mint Breeze : Crisp, refreshing, and oh-so-calming—like a sip of mint tea on a summer afternoon.

We totally get it—more colors would be amazing! 🙌 While we’re always brainstorming new hues, our current collection was carefully curated to offer a balance of versatility and uniqueness. Your wish for more options is music to our ears, and it’s feedback like yours that helps us grow!

Thank you again for being the best part of our day! If there’s ever anything else we can do to brighten your world, just contact us!

Warmest wishes,
Totwoo customer service