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A little trouble with the shipping company and lack of human customer service. But once my daughter received her part it's been great to feel connected. Still in a trial period but so far is been great
Totwoo - Split Shipping Fee
Hello,
Your recent review left us beaming with joy! 😊✨ Thank you so much for taking the time to share your positive experience—it truly means the world to us.
Your Feedback Fuels Our Passion
We’re thrilled to hear that your purchase met your expectations. Whether it’s the quality, design, or functionality, your satisfaction is the ultimate reward for our efforts. Every detail, from concept to delivery, is crafted with care, and your review confirms we’re hitting the mark.
At totwoo, we don’t just sell products—we build relationships. Your trust in us is the foundation of everything we do, and we’re committed to upholding that trust long after your purchase. That’s why we’re proud to offer a 1-year warranty on all our products! ️
Your Peace of Mind, Our Promise
During this warranty period, if you encounter any issues, questions, or even just want to share feedback, please know that we’re here for you. 💪 Our dedicated support team is just an email, phone call, or live chat away—ready to assist with:
https://totwoo.com/en-hk/pages/help-center
Troubleshooting
Replacements
❓ General inquiries
Tips to maximize your product’s potential
We’re constantly improving our products and services based on customer feedback, and we’d love to hear from you anytime. Your insights help us innovate and serve you better in the future!
Thank you again for being a part of our journey. Your support inspires us to keep pushing boundaries and delivering excellence. We’re honored to have earned your trust and hope to continue serving you for years to come.
Warmest regards,
Totwoo customer service
It works and im happy with it along with my fiancé
Hello,
Your message just brightened up our entire office! We're absolutely delighted to hear that your item arrived safely, without a single scratch, and is already working wonders for you and your fiancé. It's moments like these that make all our hard work and dedication truly worthwhile.
Knowing that our product has not only met but exceeded your expectations brings us immense joy and satisfaction. We put a lot of thought and care into every detail, from packaging to functionality, to ensure that each item reaches our customers in perfect condition. Your feedback confirms that our efforts are paying off, and for that, we're incredibly grateful.
It's fantastic to hear that both you and your fiancé are happy with the purchase. Sharing positive experiences with loved ones is what makes life richer, and we're honored that our product has become a part of your shared joy. Whether it's enhancing your daily routines or adding a touch of convenience to your lives, we're thrilled to be a small part of your journey together.
Your satisfaction is our top priority, and we're committed to maintaining the highest standards of quality and service. 💪 If you ever have any questions, need assistance, or simply want to share more of your experiences with us, please don't hesitate to reach out. Our team is always here, ready to listen and help in any way we can.
Once again, thank you for choosing us and for taking the time to share your positive feedback. 🙏 Your kind words mean the world to us and inspire us to keep striving for excellence. We hope that our product continues to bring you and your fiancé happiness and convenience for many years to come.
Wishing you both a lifetime filled with love, laughter, and countless wonderful moments together!
Warmest regards,
Totwoo customer service
I love it! Is a wonderful gift for a couple!
Wow! We are absolutely thrilled to hear that you find our product 'Beautiful' and that you 'love it' so much. Your words, 'Is a wonderful gift for a couple!' have truly warmed our hearts and filled our office with joy and laughter.
At totwoo, we pour our hearts and souls into crafting each item with the utmost care and attention to detail. Our goal is to create products that not only meet but exceed your expectations, bringing smiles and happiness to every occasion. Reading your review, it feels like all our hard work has paid off in the most wonderful way possible.
We believe that gifts are more than just objects; they are carriers of love, thoughtfulness, and the special bond we share with others. Knowing that our product has become a cherished part of a couple's journey together is incredibly rewarding. It motivates us to keep innovating, improving, and spreading love through our creations.
Your positive feedback is like a beacon of light guiding us forward. It encourages us to maintain our high standards and continue striving for excellence in everything we do. We are grateful beyond words for your support and for taking the time to share your wonderful experience with the world. 🙏
If there's anything else we can do to make your experience even more magical, please don't hesitate to reach out. We're here to ensure that every moment spent with our products is filled with joy and satisfaction. 😊
Once again, thank you from the bottom of our hearts for your kind words and for being a part of our journey. Here's to many more beautiful moments and heartfelt gifts shared between loved ones!
Warmest regards,
Totwoo customer service
My wife and I are in two separate countries and we bought the sun and moon bracelets and it is so great we both love them just to push a button and the other knows yoi are thinking of them . We both are glad that there is something like this
Oh my goodness, your message brought tears of joy to our eyes! Thank you so much for sharing this incredibly touching review of our Sun & Moon bracelets. Your story about staying connected with your wife across two countries is the absolute best kind of feedback we could ever hope for—it’s why we created these bracelets!
We’re absolutely over the moon to hear that you and your wife adore them. The idea that a simple button press can bridge the distance between you two and let each other know, “Hey, I’m thinking of you!” ❤️ is exactly what we had in mind. It’s moments like these that make our team feel like we’re doing something truly special.
Your review truly warms our hearts and reminds us why we pour so much love into every detail of our products. Long-distance relationships are tough, and we’re beyond honored that our bracelets have become a little beacon of light and connection for you both. Knowing that they’ve brought you closer, even when you’re miles apart, is the biggest compliment we could receive.
We also want to say a huge thank you for choosing us to be a part of your love story. Your trust in our brand means the world to us, and we’re committed to making sure every interaction you have with our products is filled with joy and meaning.
Your feedback is like gold to us—it inspires us to keep creating products that celebrate love, connection, and the little moments that matter most. If you ever have ideas for new features or ways we could make the bracelets even more special, please don’t hesitate to share! We’re all ears!
With the biggest smiles and hearts full of gratitude,
Totwoo customer service
