Hello,

Your review literally had us jumping for joy! When we read “Totwoo came through—they stand by their product!” and your heartfelt story about the Morse code bracelets, we knew we had to reach out personally. Thank you for taking the time to share your experience.

We’re so sorry the latch came loose! 😔 While we test every component rigorously, we know that sometimes life happens (or tiny clasps decide to explore the world on their own!). What matters most is how we fix it, and we’re over the moon that our team could turn your disappointment into excitement by sending a replacement of your choosing. Your happiness is our top priority, and hearing you say “I am so EXCITED!!!” made our entire week!

This is exactly why we do what we do: to create meaningful products and stand by them, no matter what. Customer service isn’t just a policy for us—it’s a promise. Whether it’s a lost clasp, a question about customization, or just a chat about your favorite Morse code message, our team is here to help. You’re not just a customer; you’re part of the Totwoo family!

Lastly, if you ever need assistance (or just want to gush about how much you love your new bracelet!), don’t hesitate to reach out. We’re all ears—and hearts!

Thank you again for your trust, your patience, and for being a shining example of why we love what we do. You’ve made our day, and we hope your Totwoo bracelet continues to bring you joy for years to come.

With gratitude and glitter,
Totwoo customer service