문 & 밀라노 로프 스타 터치 팔찌(블랙+블랙)

Hello,

First off—thank you so much for taking the time to share such a detailed and heartfelt review! 🙏 We’re absolutely thrilled to hear you’re loving the bracelets overall and finding them perfect for staying connected with your BFF across the globe! ✨ Your story about using them during busy days or time differences totally warmed our hearts—that’s exactly what we hoped they’d do!

Now, let’s dive into your feedback (because honestly, it’s exactly the kind of insight we live for!). 😊

1. The Engraving Surprise: We Totally Get It!
You’re right—the “My heart is and always will be with you” engraving does lean romantic, and we completely understand why it felt a bit out of place for a BFF gift! 😅 We’re so sorry for any confusion or awkwardness this caused! Our intention was to create a universal message of love, but we didn’t account for all the different ways people use our bracelets (like friendships!). ♀️

We hear you loud and clear:

We’ll update the product description to make the default engraving super clear upfront, so there are no surprises.
We’re also exploring ways to let customers opt out of engravings or customize them in the future—because your friendship deserves a message that feels just right!
Thanks for pointing this out—your laugh-over-it attitude made us smile, but we want to make sure future customers feel 100% comfortable with every detail! 😊

2. App Customization: Your Ideas Are Brilliant!
We have already forwarded your suggestions to our founders and the technical team. You’re not nitpicky—you’re genius! We love your suggestions about friend-centric backgrounds and editable icons, and we’re so glad you’re having fun with the messages and colors already! You’re right that the current icons are a bit… romance-forward, and we want the app to feel as flexible as your friendship! 💪

Thanks again for being such an awesome customer! Your feedback helps us improve every day, and we’re so happy these bracelets are bringing you and your BFF closer—even if it’s just with a little virtual “I’m thinking of you!”

Sending you both all the virtual hugs and high-fives!

Warmly,
Totwoo customer service

Hello,

Thank you so much for sharing your touching experience with the Totwoo! We’re absolutely delighted to hear that it made your 1-year anniversary so special and that your partner adored the gift. Your story warms our hearts—after all, our mission is to create meaningful connections through technology, and hearing that it’s brought you closer, even across distances, is the greatest reward.

The ability to send “thinking of you” messages throughout the day is precisely what we envisioned for this product: a subtle yet powerful way to stay emotionally connected, no matter where life takes you. We’re thrilled it’s become a cherished part of your routine!

We truly appreciate your feedback about the device’s range limitation. Your input highlights an important opportunity for improvement. We have fed your suggestions back to the product team.

In the meantime, if you ever encounter challenges with settings, pairing, or optimizing the device for your workspace, our dedicated support team is here to help. Simply email support@totwoo.com, and they’ll guide you through troubleshooting steps or alternative solutions to ensure you can stay connected during work hours.

Thank you for choosing Totwoo and for being part of our community. Your trust fuels our passion to create products that not only shine brightly but also foster love and togetherness. We can’t wait to serve you again soon!

Warmest regards,
Totwoo customer service