Hello,

Thank you so much for taking the time to share your positive experience with our totwoo Smart Bracelet! Your kind words and glowing review mean the world to us, and we’re thrilled to hear that you’re loving your new handchain! 😊

At totwoo, we strive to create products that not only meet but exceed your expectations, blending cutting-edge technology with meaningful design. Your feedback motivates us to keep innovating and delivering the best possible experience for every customer. 💪

If you ever encounter any issues, have questions, or need assistance with your totwoo bracelet—whether it’s about functionality, pairing, customization, or anything else—please don’t hesitate to reach out! Our dedicated support team is here to ensure your journey with totwoo remains smooth and enjoyable. You can contact us directly via email at [support@totwoo.com] or through our website’s live chat. We’re always happy to help!

As a token of our appreciation, we’d also like to remind you that your purchase comes with a 1-year warranty and lifetime access to our app’s updates and features. ✨ Stay connected with loved ones or explore new ways to express yourself—all with the touch of a button!

Once again, thank you for choosing totwoo and for being part of our community. We’re grateful for your trust and look forward to serving you again in the future. If you have any suggestions for how we can improve, we’d love to hear them too!

Wishing you endless joy and connection with your totwoo bracelet!

Warm regards,
Totwoo customer service

Oh my goodness! 😮 When we saw your review saying 'Sehr schön, Sehr gut!' (which translates to 'Very beautiful, Very good!' in English), we couldn't help but beam with pride and happiness! 😊 Your words are like a warm ray of sunshine on a cloudy day, brightening up our entire office! ☀️

We've always strived to create products that are not only functional but also aesthetically pleasing, and your feedback confirms that we're on the right track. The fact that you found our product 'very beautiful' is a huge compliment to our design team, who put countless hours into perfecting every detail, from the shape to the color palette.

And when you said 'very good,' it was like a high-five to our entire production and quality control team! 🙌 They work tirelessly to ensure that every item that leaves our factory is of the highest standard, and your praise is a testament to their hard work and dedication. 💪

We're thrilled that you're satisfied with your purchase, and we hope it brings you joy and convenience in your daily life. Whether it's adding a touch of elegance to your home or making your tasks easier, we're glad to be a part of your world.

Your feedback is incredibly valuable to us, as it helps us improve and grow as a company. We're always looking for ways to enhance our products and services, and your kind words give us the motivation to keep pushing forward.

Once again, thank you so much for taking the time to share your thoughts with us. 🙏 We truly appreciate your support and look forward to serving you again in the future.

Warmest regards,
Totwoo customer service

Your heartfelt message has truly touched our souls! Reading about how much you adore the two sets of bracelets you purchased, and the beautiful bond they represent between you and your daughter, fills us with immense joy and gratitude. It's stories like yours that remind us why we do what we do – to create products that not only serve a practical purpose but also foster love, connection, and peace of mind.

The image of your bracelet lighting up and bringing a smile to your face every time, knowing your daughter, who's over 1000 miles away, is safe and thinking of you, is incredibly moving. ✨ That simple tap from her after a late-night work shift is a powerful reminder of the unbreakable bond you share, no matter the distance. It's moments like these that make our products truly special, and we're honored to be a part of your heartwarming story.

We're also thrilled to hear that you've upgraded from the moon and sun bracelets to the 10th-anniversary Morse code version and love them even more! The Morse code design adds an extra layer of uniqueness and sentimental value, making these bracelets not just accessories but cherished keepsakes. We put a lot of love and thought into designing them, and it's incredibly rewarding to know that they've resonated so deeply with you and your daughter.

Your satisfaction is our greatest achievement, and we're committed to continuing to create products that bring joy, comfort, and connection to our customers' lives. 💪 If you ever need anything – whether it's assistance, more products, or just someone to share your stories with – please don't hesitate to reach out. We're always here, ready to listen and help in any way we can.

Thank you again for choosing us and for sharing your beautiful story with us. 🙏 We wish you and your daughter a lifetime filled with love, laughter, and countless more moments of connection, no matter the distance.

Best Regards,
Totwoo customer service

Your review just made our entire team do a little happy dance! ✨ Thank you so much for taking the time to share such enthusiastic feedback about your 3rd set of bracelets. Hearing that they’re the best yet and that they’ve added a spark of joy to your busy days means the world to us!

We’re absolutely thrilled that the vibration and light features have become your secret weapon for brightening moments without needing to text. ➡️ That’s exactly what we hoped for—a subtle, magical way to connect and uplift spirits! Your story about how a simple touch can turn your day around? Chef’s kiss 💋—it’s moments like these that remind us why we do what we do.

Now, about your feature request… ✨ We’re all ears! While our current models have a fixed color scheme for simplicity, we’re constantly brainstorming ways to add more personalization. Your idea about customizable colors for different messages is genius—We have fedback to the technical team.

In the meantime, we’d love to keep the good vibes flowing! If you ever want to swap tips on creative ways to use your bracelets or need a hand with anything, our team is here 24/7. Just hit reply or reach out via support@totwoo.com—we’re all about making sure your experience stays extra special.

Thanks again for being such an amazing part of our community. You’re not just a customer; you’re a collaborator in our mission to spread joy, one vibration at a time! We’ll keep working hard to earn your “best so far” title for sets 4, 5, and beyond! 😉

Wishing you endless bright days ahead,
Totwoo customer service

Hello,

Thank you so much for reaching out and showing interest in our products! 🙏 We truly appreciate your enthusiasm.

To answer your question directly: Yes, our 10th Anniversary Limited Edition was indeed produced in a strictly limited quantity of only 100 pieces worldwide. We wanted to create something truly special and exclusive for our loyal customers, and that’s why we decided on this small batch. As of now, all 100 pieces of the Limited Edition have been completely sold out—thank you to everyone who made it a success!

However, we’re still offering the Standard Edition on our website, which shares many of the same core features and design elements as the Limited Edition but with some key differences. To help you understand better, here’s a quick comparison between the two versions:

Q: What’s the difference between the 10th Anniversary Limited Edition and the Standard Edition?
A:

Gemstones:
The Limited Edition features two Moissanites on the touch panel (Women’s edition only), adding a touch of luxury and brilliance.
The Standard Edition uses Cubic Zirconia.

Smiley Charm:
The Limited Edition includes a Smiley Charm with Moissanite, making it a unique and eye-catching accessory.
The Standard Edition’s Smiley Charm does not include gemstones.

Packaging:
The Limited Edition comes with an exclusive 10th Anniversary Commemorative Gift Pack, perfect for collectors or as a special gift.
The Standard Edition features our standard elegant packaging, which is still premium but without the anniversary theme.

We hope this clarifies the differences between the two editions! While the Limited Edition is no longer available, the Standard Edition remains a fantastic choice, offering high-quality craftsmanship and thoughtful design.

If you’re interested in purchasing the Standard Edition or learning more about our other products, feel free to visit our website: https://totwoo.com/. Our team is always here to assist you with any questions or concerns.

Thank you again for your support, and we hope you’ll find something you love in our collection! 😊

Warm regards,
Totwoo customer service