Sun&moon Smart Vibrationsarmbänder mit Mailänder Seil (Schwarz+Schwarz)

Hello,

Your glowing review made our day! We’re thrilled to hear that you’re loving your totwoo smart bracelet and that it’s exceeded your expectations. Your words, “Ottimo ,” truly warmed our hearts—it’s feedback like yours that motivates us to keep innovating and delivering magic through technology.

At totwoo, we designed this bracelet to be more than just a gadget—it’s a companion that connects you to what matters most, whether it’s staying in sync with loved ones, or adding a touch of sparkle to your day. Hearing that it’s seamlessly blending into your life and bringing joy is the ultimate compliment!

What excites us most is knowing our bracelet is making a real difference. Did you know you can customize notifications, explore new light patterns, or even pair it with our app for personalized insights? If you haven’t already, dive into the settings—there’s a world of features waiting to make your experience even more magical!

Your satisfaction is our top priority, and we’re here to help if you ever need tips, troubleshooting, or just want to share how you’re using your bracelet. Reach out anytime—our team is always eager to chat!

Thanks again for choosing totwoo and for taking the time to share your kind words. 🙏 We’re so grateful for customers like you who inspire us to dream bigger. Stay tuned for upcoming updates—we’ve got some exciting surprises in store!

Wishing you endless moments of connection and joy with your totwoo bracelet.

Warm regards,
Totwoo customer service

First off—thank you for your awesome feedback! We’re thrilled you’re loving your bracelets (they are pretty cool, if we do say so ourselves 😎), and we’re so grateful you took the time to share your ideas. Let’s dive into your thoughts and fix that pesky disconnection issue!

Troubleshooting the Disconnection
We hear you about random drops. To ensure a smoother connection, here’s a quick checklist:
1️⃣ Stay Close: Keep both bracelets and your phone within 3 meters (10 feet) of each other. Bluetooth loves a little proximity!
2️⃣ Location Services: Double-check that your phone’s location is always allowed for our app
3️⃣ Background App Magic: Make sure our app runs continuously in the background (no swiping it away!). Pro tip: Enable Background App Refresh in your phone settings for TOTWOO.
4️⃣ Strong Signals: Bluetooth + internet

Head to the “Me” page in the app and tap “How to Stay Connected” for a step-by-step guide.

Your Ideas = Our Inspiration!
You dropped fire suggestions—let’s talk:

Vibration When Near: “Secret handshake” vibes? Yes, please!
Combine for Something Special: Mini-games? Shared light shows? We’re obsessed with this idea!
We will feed your ideas back to our technical team.

Certificates + Rewards: A gift card for date night? Brilliant! While we don’t have this yet. We will pass your suggestions on to the operations department and they will take them into full consideration.

Thank you again for being a rockstar user. If you ever need a hand (or just want to share more genius thoughts), reply anytime. We’re all ears! 😊

Warmest hugs,
Totwoo customer service

What a delightful surprise to read your message! Thank you so much for taking the time to share your beautiful story with us. Your words truly made our day, and we’re absolutely thrilled to hear that our bracelets have become such a meaningful part of your relationship!

We completely understand your initial hesitation about whether our product would resonate with “a bit older” couples—but your experience proves that love and connection have no age limit! ❤️ Hearing that your boyfriend loves the bracelet and uses it daily warms our hearts. It’s stories like yours that remind us why we created these bracelets in the first place: to help people feel closer, no matter the distance. ✨

Your comment about the bracelets being a “pleasant surprise” especially resonates with us. We often hear from customers who worry that technology might feel impersonal, but your feedback confirms that even a small gesture—like a gentle vibration or a glowing light—can carry immense emotional weight. It’s like a silent “thinking of you” that bridges the miles.

Thank you again for being such a wonderful advocate for our brand. Your story has inspired our entire team, and we’re sending you both the biggest virtual hug! Should you need anything at all, just reply to this email or visit our support page. Wishing you both all the happiness in the world—and here’s to a speedy reunion!

With warmest regards,
Totwoo customer service

We’re absolutely thrilled to read your glowing review! Thank you so much for taking the time to share your experience—your words have truly brightened our day (and our entire team’s week!). It means the world to us that you love totwoo as much as we loved creating it for you.

From the bottom of our hearts, thank you for trusting us with your order and for highlighting our team’s dedication. 🙏 Hearing that you adore the bracelet’s design makes every step of our crafting process worthwhile. We pour so much love into each piece, and knowing it resonates with someone like you? That’s what fuels our passion!

We’re also incredibly grateful for your patience and understanding when your delivery didn’t go as planned. Let’s be honest—shipping hiccups are never fun, but your kindness during the process made all the difference. Our team worked tirelessly behind the scenes (double-checking logs, coordinating with carriers, and rushing a replacement) because we wanted to make things right—not just “okay.” Hearing you felt “amazing” about our service? That’s the gold medal for us!

A little secret: Your review isn’t just a “thank you” to us—it’s a gift to future customers. By sharing your honest experience, you’re helping others feel confident in choosing Totwoo. And for that, we’re endlessly grateful.

If there’s ever anything else we can do,please don’t hesitate to reach out. We’re here. Once again, thank you for being the absolute best part of our job: wonderful people like you. We hope your bracelet continues to spark joy every time you wear it—and we’d be over the moon to welcome you back soon.

Warmest wishes,
Totwoo customer service

“A little difficult at first to program, but once I figured it out, couldn’t be easier! Me and my husband love them; we wear them every day” Thank you so much for sharing your honest and heartfelt feedback. Stories like yours remind us why we do what we do—and why we love our customers so much!

1️⃣ “A little difficult at first…”
We totally get it! Some of the best things in life have a learning curve—think of it like assembling IKEA furniture or mastering a new recipe. ️ Our team works hard to balance cutting-edge tech with user-friendly design, but sometimes, those initial steps can feel a bit… puzzling.

Here’s why:

Powerful tech = complexity: Features like specific tech feature, e.g., “smart sync” or “customizable settings”] pack a punch, but they might need a quick tutorial.

We’re always improving: Your feedback about the setup process is gold to us. We’re already brainstorming ways to simplify tutorials.

2️⃣ “…once I figured it out, couldn’t be easier!”
YES! 🙌 This is the magic moment we live for. When a product transitions from “a bit tricky” to “second nature,” that’s when you know it’s truly yours.

You’re a rockstar learner: Kudos to you for sticking with it! A little patience goes a long way.
Our design works: Once you crack the code, the simplicity shines. That’s by design!

3️⃣ “Me and my husband love them; we wear them every day!”
Aww, this part warms our hearts! Couples who totwoo together, stay connected together!

A tutorial refresh: Reply anytime—we’ll send a step-by-step guide.

Our promise to you:
We’ll keep working tirelessly to ensure every interaction with totwoo feels as seamless and joyful as the moment you “figured it out.”

With heartfelt gratitude,
Totwoo customer service