I got me and my daughter two bracelets to use because she was struggling with going to her dads for over nights. We wore the bracelets and it seemed to help her feel closer to me. We originally got the candy bracelets which the piece can pop out to change bands. After we’d had them around 7 months- give or take, the piece was popping out very easily. Well it popped out while she was in a ball pill with her dad. She was so upset. I had bought insurance on it so went to use that but found out it did not cover lost or stolen items. I decided to reach out to totwoo directly just to ask since the piece was popping out kinda easily. They got back to me within maybe an hour! They quickly worked with me and before I know it they’re offering me a full refund so I can buy her one that do not pop out. The whole time- they got back with me incredibly fast, so kind. So helpful. They were willing to even sell me one bracelet from one that only came in a two pack. I have not seen a company have this kind of outstanding, above and beyond customer service. My family and I will never buy a different brand of any touch products. We’re totwoo for life. Only thing I now ask Totwood- make more products haha! I want to someday get the touch lamps but I don’t want a different brand. If love it if y’all made the lamps too!
If you have been thinking about a touch bracelet or necklace- get one and buy from totwood.
We ended up with the beaded moon bracelet. It is SO gorgeous. Stunning, really. They out great care into this bracelet and you can tell. I told my daughter to I want the beaded moon one now 😂 you can tell it’s made wonderfully. They work well. Just keep the app open. Sometimes it may not connect so we just disconnect and reconnect. Easy peasy. It’s so nice to be out and have it vibrate and flash knowing the other person is saying they love you. It makes it where my daughter can touch it and see here vibrate and flash from me touching mine. So even when she can’t call or is busy or whatever- she can still hear from me and know that I love her!
To finish- amazing and wonderful products and a company that stands behind their products AND not only knows what customer service is but they go above and beyond what is expected of them for their customers. Out family loves Totwoo and their products!!!